Contact & Business Information
This page identifies the business operating SparkU and provides customer-support, privacy, intellectual-property, cancellation, return, and complaint channels.
1. Business Identity
- Trading Name
- SparkU
- Website
- https://sparku.ai
- Legal Entity
- Guangzhou Spark International Cultural Communication Co., Ltd.
- Unified Social Credit Code
- 91440113MA9YD99K0K
- Registered Address
- Room A302, 4th Floor, Building C, Qili, No. 79 Yinping Road, Shatou Subdistrict, Panyu District, Guangzhou, Guangdong Province, China
- Business Role
- Seller of record and party responsible for pricing, payment collection, order acceptance, production coordination, fulfillment, cancellations, refunds, and customer support
2. Customer Support
- support@sparku.ai
- Hours
- 9:00 a.m. to 5:00 p.m. Eastern Time on business days
- Response Target
- We aim to provide an initial response within two business days
Please include your order number when contacting us about an order. Do not send payment-card numbers, passwords, or unnecessary sensitive information by email.
3. Order Cancellations
Send cancellation requests to support@sparku.ai from the email address used for the order and include your order number. The timing and any cancellation charge are governed by the Cancellation & Group Pre-order Policy.
4. Returns and Product Issues
Report damage, defects, incorrect items, missing components, or material specification differences to support@sparku.ai. Include your order number and clear photographs or video. Shipping damage should be reported within 48 hours; other eligible product issues should be reported within seven calendar days.
Our return address is different from our registered address. Do not send a return without written authorization. Customer Support will provide the authorized return address and instructions after approving a return.
5. Privacy Requests
Send requests to access, correct, delete, restrict, or otherwise exercise applicable privacy rights to privacy@sparku.ai. We may verify identity before acting and may retain information where required or permitted for tax, accounting, fraud prevention, security, disputes, or legal compliance.
6. Intellectual Property Complaints
Send intellectual-property, portrait-rights, or content complaints to law@sparku.ai. Please include:
- Your full name and contact information.
- Identification of the protected work, mark, likeness, or other right.
- Identification and location of the challenged content or product.
- A description of your rights and supporting evidence.
- A good-faith statement that the disputed use is not authorized.
- A statement that the information supplied is accurate and that you are the rights holder or authorized to act for the rights holder.
We aim to acknowledge a sufficiently complete complaint within seven business days. We may request additional evidence and may restrict content or orders while reviewing a complaint.
7. Payment or Billing Complaints
Contact support@sparku.ai with the order number, transaction date, amount, and a description of the issue. We encourage you to contact us before opening a payment dispute so we can investigate promptly, but this does not waive rights available under applicable law or payment-provider rules.
8. Important Business Clarification
SparkU may collaborate with independent creators, but creators are not the seller of customer orders. They do not receive customer payment directly, set refund decisions, or independently control fulfillment. Customer purchases are transactions with the legal entity identified above.
A Group Pre-order is a conditional purchase of a physical product. It is not a donation, investment, security, or purchase of profit-sharing, ownership, interest, or dividends.